Troubleshooting washer dryer issues

Noise related issues

If your Indesit washer dryer appears noisy or unstable when using it for the first time it’s possible the installation hasn’t been completed properly.

Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washer dryer.  You can keep them should you wish to transport your appliance again in the future.

Full instructions on how to do this can usually be found on the first few pages of your user handbook – user manuals are also available to download here

If you need further assistance please call Indesit customer service on 0344 822 4224.

Leaking issues

As part of the manufacturing process we thoroughly test your washer dryer to ensure that it will not leak from any internal components after you have installed it.

Any leaking  before or during its first use is most likely due to water still remaining in the washing machine following this testing process.

Further checks can be easily carried out.  Firstly, we’d recommend checking the fill hose (water supply) drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your washer dryer and to the mains plumbing (taps) are secure.

It’s also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the washing machine has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine.

We’d also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.

If you need further assistance please call Indesit customer service on 0344 822 4224.

Operation

There are a number of reasons that could cause your washer dryer to smell.

The most commons causes are:

Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell.

We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our Limescale & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.

You should also check if your washing machine drain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages. For more information on the Limescale & Detergent Remover – click here

If you need further assistance please call Indesit customer service on 0344 822 4224.

Please note it is quite normal for a small amount of water or conditioner to remain in the fabric conditioner compartment at the end of each wash cycle.

If your machine fails to remove the fabric conditioner from the appropriate compartment, it is likely there is a blockage within the detergent dispenser itself.

We recommend you remove the detergent dispenser draw and clean using hot soapy water to remove any blockages and re-try the wash process. It is possible a partial blockage was caused from some unused conditioner.

Remember some concentrated conditioners need to be diluted by mixing them with water prior to the start of the program.

Finally check that the feet are level and the Indesit washer dryer is not too low on the front as this could prevent the fabric conditioner being rinsed away. If you need further assistance please call Indesit customer service on 0344 822 4224.

We recommend you check that your cold water supply is on. This is a common cause of your appliance failing to fill on the ‘rinse’ cycle and will result in your Indesit washer dryer stopping mid-cycle.

On some newer Indesit washer dryers this is indicated by using either a tap symbol or a flashing light, to advise there is a water supply issue.

Finally in some cases failure to position the drain hose at the correct height may also lead to problems of your appliance stopping mid-cycle. Check your instruction manual on how to positioning of the drain hose correctly.

If you need further assistance please call Indesit customer service on 0344 822 4224.

Many of our newer Indesit washer dryers have a series of indicator lights, which flash to indicate a possible fault.

The most common are:

Pre wash light flashing

Indicates a failure of your Indesit washer dryer to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.

Wash light flashing

Indicates that your program dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.

Spin light flashing

Indicates that the Indesit washer dryer has considered the wash load to be excessive or unbalanced. Open up the door of the washer dryer, re-distribute the garments and retry the spin to resolve this.

End light flashing

Indicates that the Indesit washer dryer has reached the end of a wash program.

If the wash, rinse and spin lights all lit at the same time, this would indicate a possible blockage in your wastes system.

We recommend checking your user manual as all models vary – you can also download your user manual here

If you need further assistance please call Indesit customer service on 0344 822 4224.

To achieve the perfect wash make sure you select the correct program, and then add the recommended amount of detergent.

Take care not to overload your Indesit washer dryer as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.

Try re-washing garments on the correct program ensuring that an adequate amount of detergent is used.

Check to make sure that the economy or quick wash option (if present) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash to be used in order to improve the wash results.

For further advice we recommend checking your user manual – you can also download your user manual here If you need further assistance please call Indesit customer service on 0344 822 4224.

Your Indesit washer dryer has an in built feature to prevent it spinning with an unbalanced load.

The appliance will try to redistribute the load to achieve balance, however, if it remains unstable the spin process will be aborted. This will minimise excessive vibration and prolong the life of your machine.

Some Indesit washer dryer models are fitted with a ‘Final Spin’ indicator light, to advise you that the load is unbalanced.

On other models you may notice the clothes are still soaking when you attempt to remove them from the drum. In this instance, we could recommend opening the machine, redistributing the load and re-selecting a spin program.

If you need further assistance please call Indesit customer service on 0344 822 4224.

Because modern washer dryers use less water, which means the appliance launders your the clothes more, resulting in longer cycles.

For approximate program times, please see your user manual, which you can download here

It is also possible that the load detection system has detected an imbalance, and has attempted to correct this by redistribute the load during the wash cycle. We recommend you wash large and small items together to reduce this issue occurring.

All of our latest Indesit washer dryers are designed to give optimum wash results whilst also reducing the impact on the environment by using the minimum required amount of water and energy.

If you need further assistance please call Indesit customer service on 0344 822 4224.

If your Indesit washer dryer empties into the waste system under the sink, please ensure that the connection to the sink plumbing to see if has become blocked with a build up food deposit or fat. You should also check the drain pump for blockages…

It is possible that the waste hose has not become trapped or kinked which can prevent waste water out of your Indesit washer dryer. If the appliance empties into a stand-pipe, ensure the waste hose is not pushed in more than 4 inches.

Finally check the “crease care” or “rinse hold” settings are de-selected, as using either of these options will hold the washing in the final rinse water on synthetic wash programs.

If you need further assistance please call Indesit customer service on 0344 822 4224.

Check that the socket your Indesit washer dryer is connected to is live by plugging in and testing another piece of equipment such as a radio.

Your washing machine comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. And If you are using an extension lead you might want to try replacing or testing your machine with a different one.

Always ensure that the on/off or start switch has been used/deployed properly and that the door is closed firmly at the 3 o’clock position.

If you need further assistance please call Indesit customer service on 0344 822 4224.

Performance and temperature related issues

If your Indesit dryer is not powering up then please ensure that the socket that your appliance is connected into is live by plugging in and testing another piece of equipment such as a hairdryer for example.

Also ensure that you are not using an inappropriate extension lead which could be the reason for the appliance not working.

Your appliance comes fitted with a 13amp plug and lead; please ensure that the correct rating of fuse is being used.

Always ensure that the on/off or start switch has been used/deployed properly and that the door is firmly closed.

If you need further assistance please call Indesit customer service on 0344 822 4224.

If you suspect that your Indesit tumble dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:

  • Ensure that the vent hose is not blocked or crushed.
  • Ensure that the lint filter is clear from fluff build up.
  • If your Indesit tumble dryer has a water container, ensure it is empty.
  • Ensure that your Indesit tumble dryer is not being overfilled with clothing as this will impair the performance.
  • Double check the heat switch on your dryer is set to the appropriate position.
  • Ensure that the condenser unit has been washed using running water.

If you need further assistance please call Indesit customer service on 0344 822 4224.

If your Indesit tumble dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:

  • Ensure that you are loading the Indesit dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
  • Ensure that you are not attempting to use a program that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
  • Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.

If you need further assistance please call Indesit customer service on 0344 822 4224.

General Issues

Indesit tumble dryers are designed to be fitted onto the top of some of our Indesit washing machines. This stacking process must only be completed using one of our genuine stacking kits. To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225 or on parts.hotpoint.co.uk

Filters, Condensers and Water Containers

If you find that your Indesit Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser.

The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you.

Remove the condenser by rotating the clips, then pulling the condenser towards you.

Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.

We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.

If you need further assistance please call Indesit customer service on 0344 822 4224.

To clean you Indesit dryers filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).

Pull out the filter and clean and fluff build up.

We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.

If you need further assistance please call Indesit customer service on 0344 822 4224.

Failure to empty the water container can result in the machine not heating (the load may still be wet at the end of the drying cycle).

To empty your Indesit water container, simply pull the container out towards you and remove it fully from the dryer.

Empty all the water collected in the water container.

Refit the water container, ensuring this it is pushed fully back into position.

If you need further assistance please call Indesit customer service on 0344 822 4224.

Control and Dial related issues

On certain Indesit models the programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.

If you need further assistance please call Indesit customer service on 0344 822 4224.

Certain Indesit models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times.

The crease care option will keep tumbling the clothes intermittently until the program dial is manually advanced to the off position.

If you need further assistance please call Indesit customer service on 0344 822 4224.