Q: Which models are included and when were they manufactured?

A:

  • Indesit FDW20
  • Indesit FDW60
  • Indesit FDW65A

 

These were all manufactured between June 2006 and March 2007 and sold in the United Kingdom (UK). Our risk assessment process identified that these products, models or manufacturing dates are affected.

 

Q: What is the nature of the problem?

A: We have identified that in exceptional circumstances there is a low risk that modules fitted to Indesit FDW20 / FDW60 / FDW65A dishwashers manufactured between June 2006 and March 2007 and sold in the United Kingdom (UK) may cause overheating.

 

We are undertaking a repair programme where our qualified engineers will visit your property to undertake a free of charge repair and fit a newly manufactured control module.

 

Our investigations conclude that no other products, models or manufacturing dates are affected.

The affected dishwashers can continue to be used while awaiting repair.

 

Q: Where can I find the model number?

A: The model number can be found on the inside of the right hand side of the door.

Dishwasher-model-number Dishwasher-sticker

 

 

 

 

 

 

Q: What should I do if my dishwasher is one of the affected models?

 

A: Please contact us as soon as possible through our dedicated customer helpline 08448 910094 and email address fdw@hotpoint.co.uk to book a free of charge repair.  We will arrange for one of our qualified engineers to visit your property and fit a newly manufactured control module.

 

Q: Can I continue to use my dishwasher?

A: Yes. The affected dishwashers can continue to be used while awaiting repair.

 

Q: When does this problem occur?

A: In the specified models, this problem can occur while the dishwasher is in operation. It does not occur when the dishwasher is not in operation.

 

Q: How long will the repair visit take?

A: Replacing the module will take approximately 30 minutes. Please contact us at your convenience through our dedicated customer helpline helpline 08448 910094 and email address fdw@hotpoint.co.uk to book a free of charge repair. 

 

Q: How long is the recall repair valid?

A: The repair of these units will be on-going with free repairs by our qualified engineers for as long as requested and needed by our valued customers.

 

Q: Will you be providing any compensation?

A: We will be offering a free of charge repair.

               

Q: What could potentially happen if I continue to operate the dishwasher?

A: In exceptional circumstances there is a low risk that modules fitted to Indesit FDW20 / FDW60 / FDW65A dishwashers manufactured between June 2006 and March 2007 and sold in the United Kingdom (UK) may cause overheating

 

Q: Have any customers been injured due to these appliances overheating?

A: No.

 

Q: Is there a fire risk?

A: There have been some isolated instances of damage caused by overheating.

 

Q: Have any overheating appliances caused damage to customers’ property?

A: There have been some isolated instances of damage.