Please note that our systems will undergo a refresh on Sunday, 16th February, and our contact center will be closed. We apologise for any inconvenience this may cause
Our appliances come with a 1 year manufacturers guarantee just by simply registering your appliance. Get extra protection with a Repair & Care plan, which offers an initial repair and ongoing care for one or more home appliances.
One-off Repair
Our fixed price repair comes with a 90 day work guarantee with parts and labour included
Upfront single payment
£60 callout charge if repair not possible
90 days warranty on the appliance
Authorised local engineers
Repair for 1 appliance only
Replacement not included
SmartCare not included
Repair & Care
Repair & Care is a maintenance and support plan that provides an initial repair followed by ongoing maintenance and support for your product. Provided by Domestic & General Services Ltd.
Direct Debit
Plans set on Direct Debit include monthly instalments with no upfront feeNo fix no fee
If we can’t fix that initial fault, then we will refund any monies paid until that point6 month maintenance support
Exclusive access to Domestic &. General’s online portal, providing online assistance, a remote annual health check and unlimited phone support for your appliance. After the first repair if the maintenance has failed, further onsite visits can be bookedAuthorised local engineers
Should the maintenance fail, onsite visits can be booked to be carried out and parts fitted with a local Whirlpool engineerProtect other appliances
Option to protect additional appliances in your household to help prevent breakdownsReplacement appliance after 1st repair
If we deem your appliance to be irreparable any time after the first completed repair then you’ll be entitled to a brand new oneSmartCare rewards
Earn SmartCare rewards for exclusive discounts on Whirlpool, Hotpoint and Indesit brands
Repair & Care
One-off Repair
12 months maintenance protection
90 days maintenance protection
Authorized local engineers
Replacement parts included on approved repairs
If we can’t fix your initial fault, we’ll refund any monies paid up until that point
Exclusive access to Domestic & General’s portal providing remote annual health check, unlimited phone support, set up and ongoing support for your appliance
Home visits by our engineers if your appliance fails the annual health check or stops working
Brand new appliance if yours can’t be repaired
“Accidental damage” protection
SmartCare Rewards
How can we help you?
How can we help?
Whether you need support with purchasing, using, or servicing you appliances, SignVideo and Indesit are here to help you.
This service pairs you with a dedicated SignVideo British Sign Language (BSL) interpreter alongside an Indesit customer care representative for live assistance via video call.
You can access the service 8am to 6pm Monday to Friday, 8:30am to 4:30pm Saturday, and 9:30am to 3:30pm on Sundays and bank holidays.
