Following the completion of the transaction between Whirlpool Corporation and Arçelik A.Ş, for the establishment of a new entity at European level (named Beko Europe), Whirlpool UK Appliances Limited has now changed its corporate entity name. For more information on this new legal name of the Data Controller, please check our updated Privacy notice
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Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you check that the drain pipe and under sink plumbing for any blockages.
Action: If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: Please check that the water supply is present and of sufficient pressure, also that the tap is fully on and that the fill hose is not restricted.
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0370 218 4649
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The display or controls on my appliance are not operating correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The freezer door may have been left open which has resulted in the food in freezer defrosting.
Advice: Please check to see if your door is closed properly.
Advice: If the problem persists then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The display or controls on my appliance are not operating correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The freezer door may have been left open which has resulted in the food in freezer defrosting.
Advice: Please check to see if your door is closed properly.
Advice: If the problem persists then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The display or controls on my appliance are not operating correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The freezer door may have been left open which has resulted in the food in freezer defrosting.
Advice: Please check to see if your door is closed properly.
Advice: If the problem persists then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you check that the drain pipe and under sink plumbing for any blockages.
Action: If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: Please check that the water supply is present and of sufficient pressure, also that the tap is fully on and that the fill hose is not restricted.
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0370 218 4649
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The display or controls on my appliance are not operating correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The freezer door may have been left open which has resulted in the food in freezer defrosting.
Advice: Please check to see if your door is closed properly.
Advice: If the problem persists then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you check that the drain pipe and under sink plumbing for any blockages.
Action: If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: Please check that the water supply is present and of sufficient pressure, also that the tap is fully on and that the fill hose is not restricted.
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0370 218 4649
Issue: Intermittent or no drum rotation during wash cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers not heating on wash or dry settings.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your tumble dryers door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: During a wash cycle the programme pauses part way through.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers isn’t operating multiple flashing lights and/or display. Unable to select a programme.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Water remains in Tumble Dryers / not pumping out.
Advice: We recommend you call our customer service centre to book an engineer on: [site:phone:number]
Issue: Tumble Dryers is not operating (turning on).
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer dryer is not drying clothes.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers drum is stopping in the wrong position or is not locked in the correct position.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Some or all display / functions do not work on my tumble dryers.
Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.
Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Intermittent or no drum rotation during wash cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers not heating on wash or dry settings.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your washer dryers door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: During a wash cycle the programme pauses part way through.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers isn’t operating multiple flashing lights and/or display. Unable to select a programme.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Water remains in Washer Dryers / not pumping out.
Advice: We recommend you call our customer service centre to book an engineer on: [site:phone:number]
Issue: Washer Dryers is not operating (turning on).
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer dryer is not drying clothes.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers drum is stopping in the wrong position or is not locked in the correct position.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Some or all display / functions do not work on my washer dryers.
Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.
Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers is not drying / stops during drying cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines is not operating – some or all functions are not selectable.
Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.
Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224
Issue: Intermittent or no drum rotation during wash cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines not heating on wash or dry settings.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your washing machines door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: During a wash cycle the programme pauses part way through.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines isn’t operating multiple flashing lights and/or display. Unable to select a programme.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Water remains in Washing Machines / not pumping out.
Advice: We recommend you call our customer service centre to book an engineer on: [site:phone:number]
Issue: Washing Machines is not operating (turning on).
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer dryer is not drying clothes.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines drum is stopping in the wrong position or is not locked in the correct position.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Some or all display / functions do not work on my washing machines.
Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.
Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224
If your Indesit dishwashers will not fill then please ensure that your water taps at the back of the Indesit appliance are fully turned on and that the pipes are not kinked or squashed.
In order for a Indesit dishwashers to fill it must first drain. See “my Indesit dishwashers will not empty” below for advice on drainage plumbing.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend that you ensure that the waste hose has been correctly installed. If your Indesit appliance empties into an under sink waste system please ensure that the blanked end of the waste spigot has been removed. Ensure the filter in the base of the dishwasher is clean and free from any blockages.
Check that the waste hose has not become trapped or kinked as this could also result in a failure to empty the waste water out of your Indesit appliance.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend running your empty dishwasher on a hot setting using our Limescale Limescale and Detergent Remover which will hygienically clean your appliance and prevent the smell reoccurring. Please do this once a month to maintain.
For more information on the Limescale and Detergent Remover – click Limescale Remover here or call our Indesit spare parts department on 0344 822 4224
Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher.
This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.
If you need further assistance please call Indesit customer service on 0344 822 4224
If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.
For more information on these products – click Dishwasher Salt or call our Indesit spare parts department on 0344 822 4224
Check that the socket your Indesit dishwashers is connected to is live by plugging in and testing another piece of equipment such as a radio.
Your dishwasher comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. If you are using an extension lead you might want to try testing your machine with a different one.
Always ensure that the on/off or start switch is in the correct position.
For further advice we recommend checking your user manual – you can also download your user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
Moisture or droplets of water on the inner base of your appliance are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.
We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.
If you need further assistance please call Indesit customer service on 0344 822 4224
he question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.
The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found manuals.
We recommend the following:
• Small fridge with freezer box – Defrost every two weeks
• Iced diamond fridge/freezer – Defrost the freezer every 6 months
• Iced diamond single freezer – Defrost the freezer every 6 months
• Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
• Frost-free appliances – These appliances do not need to be defrosted.
If you need further assistance please call Indesit customer service 0344 822 4224
Small amounts of delicate frost will often appear on the basket fronts if the doors of the appliance are left ajar for any length of time.
Avoid leaving the doors open for longer than is absolutely necessary and also remember to cover all food and liquids either in a bag or other plastic container.
You must also always use the genuine ice cube tray inside an Indesit frost-free appliance, which has a fitted lid to keep the moisture from entering the system.
If you need further assistance please call Indesit customer service on 0344 822 4224
A noisy freezers isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit freezers is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Indesit freezers may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit frost-free appliance utilises a series of internal and external fans during its normal operation so there will be a slight increase in the operating noises. This is quite normal so do not worry if you hear one or two different sounds than those you heard with your old appliance.
If you are hearing a cracking noise then this is perfectly normal. Your freezers will defrost itself usually once a day and during this time the ice melts. Just like when ice cubes melt in a drink a cracking sound may be heard.
If you need further assistance please call Indesit customer service on 0344 822 4224
The melted water produced when your Indesit appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.
Should the water container described above get contaminated by spillages within the appliance or foreign bodies getting into the water drip tray itself then we recommend using our fridge cleaner sanitising fridge cleaner. Simply spray onto any internal or external parts of your appliance and wipe away.
This is available at shop parts.hotpoint.co.uk or by calling our spares department on 0344 822 4224
When you have a new appliance you sometimes find that your appliance feels slightly unstable.
It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your Indesit freezers can result in an increase in the noise levels. You may also find on some of our taller Indesit freezers that failure to level the feet will give the impression of the Indesit freezers doors having drooped on one side.
To level your Indesit freezers it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.
To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the Indesit freezers, leave the appliance for a day or so and this should disappear.
If you need further assistance please call Indesit customer service on 0344 822 4224
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0344 822 4224
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0344 822 4224 – A charge will be applied.
If you do not have your instruction booklet you can find a replacement user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
To conform to DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, our freezers are pre set to operate between -18 and -26 degrees. We recommend that prior to putting large amounts of food into your freezer you put your appliances fast freeze switch/button (if applicable) on for 24 hours before.
If you are in any doubt as to how to achieve this always refer back to your appliances user instruction manual for guidance. If you do not have your user manual you can download a replacement manuals.
If you need further assistance please call Indesit customer service on [site:phone_number]
If an amber light is illuminated on the front of your Indesit appliance this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Indesit customer service on 0344 822 4224
If an amber light is illuminated on the front of your Indesit appliance this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Indesit customer service on 0344 822 4224
Moisture or droplets of water on the inner base of your appliance are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.
We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.
If you need further assistance please call Indesit customer service on 0344 822 4224
The question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.
The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found manuals.
We recommend the following:
• Small fridge with freezer box – Defrost every two weeks
• Iced diamond fridge/freezer – Defrost the freezer every 6 months
• Iced diamond single freezer – Defrost the freezer every 6 months
• Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
• Frost-free appliances – These appliances do not need to be defrosted.
If you need further assistance please call Indesit customer service 0344 822 4224
Small amounts of delicate frost will often appear on the basket fronts if the doors of the appliance are left ajar for any length of time.
Avoid leaving the doors open for longer than is absolutely necessary and also remember to cover all food and liquids either in a bag or other plastic container.
You must also always use the genuine ice cube tray inside an Indesit frost-free appliance, which has a fitted lid to keep the moisture from entering the system.
If you need further assistance please call Indesit customer service on 0344 822 4224
If there has been a spillage inside your Indesit appliance it should be cleaned up as soon as possible to avoid smells caused by bacteria build up within your Indesit appliance.
We recommend using our fridge care. Simply spray onto internal and external areas of your appliance- shelves, salad bins etc. then wipe away with a damp cloth. This cleans and sterilises all surfaces and can also be used on normal worktops.
For more information on the fridge care – click [site:careplan] or call our Indesit spare parts department on 0344 822 4224
A noisy fridge freezers isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit fridge freezers is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Indesit fridge freezers may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit frost-free appliance utilises a series of internal and external fans during its normal operation so there will be a slight increase in the operating noises. This is quite normal so do not worry if you hear one or two different sounds than those you heard with your old appliance.
If you are hearing a cracking noise then this is perfectly normal. Your fridge freezers will defrost itself usually once a day and during this time the ice melts. Just like when ice cubes melt in a drink a cracking sound may be heard.
If you need further assistance please call Indesit customer service on 0344 822 4224
The melted water produced when your Indesit appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.
Should the water container described above get contaminated by spillages within the appliance or foreign bodies getting into the water drip tray itself then we recommend using our fridge cleaner sanitising fridge cleaner. Simply spray onto any internal or external parts of your appliance and wipe away.
This is available at shop parts.hotpoint.co.uk or by calling our spares department on 0344 822 4224
When you have a new appliance you sometimes find that your appliance feels slightly unstable.
It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your Indesit fridge freezers can result in an increase in the noise levels. You may also find on some of our taller Indesit fridge freezers that failure to level the feet will give the impression of the Indesit fridge freezers doors having drooped on one side.
To level your Indesit fridge freezers it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.
To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the Indesit fridge freezers, leave the appliance for a day or so and this should disappear.
If you need further assistance please call Indesit customer service on 0344 822 4224
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0344 822 4224
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0344 822 4224 – A charge will be applied.
If you do not have your instruction booklet you can find a replacement user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
To conform to DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, our freezers are pre set to operate between -18 and -26 degrees. We recommend that prior to putting large amounts of food into your freezer you put your appliances fast freeze switch/button (if applicable) on for 24 hours before.
If you are in any doubt as to how to achieve this always refer back to your appliances user instruction manual for guidance. If you do not have your user manual you can download a replacement manuals.
If you need further assistance please call Indesit customer service on [site:phone_number]
If an amber light is illuminated on the front of your Indesit appliance this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Indesit customer service on 0344 822 4224
The holiday button that is fitted to certain models is to be used after you have emptied the appliance and intend to be away from the house for a number of days or weeks.
During this period of absence your appliance will run on the bare minimum of temperatures within the freezer compartment and disconnect the cooling apparatus within your fridge.
Using the assumption that as you are away from your appliance and that the doors will be kept shut, the energy consumption will be much lower.
Do not press the holiday button unless the fridge compartment of your Indesit appliance is empty as selecting this option whilst the fridge is full will result in food loss.
If you need further assistance please call Indesit customer service on 0344 822 4224
If the interior light does not go out after you have closed the door on your built in Hotpoint appliance it is more than likely that the outer décor door of your cupboards is not fitted properly.
This can result in the appliance door not being allowed to close fully, keeping the appliances inner light on. We recommend you check the decor door to see if it is securely fitted.
If you need further assistance please call Hotpoint customer service on 0344 822 4224
As all green leaved vegetables contain a high level of water, failure to provide an adequate amount of air circulation around the salad and vegetable compartments could result in condensation forming upon the underside of the glass shelves directly above them.
We recommend that you try introducing a small amount of air circulation by either pulling the glass shelf forward a couple of millimetres or if fitted re-adjust the sliding corresponding to the salad and vegetable compartments.
If you need further assistance please call Indesit customer service on 0344 822 4224
Our Indesit
refrigerators are designed to achieve internal temperatures of between 0 and 5 degrees Celsius.
As warm air rises and cold air falls we recommend placing milk and other similar products in the dairy compartment situated at the base of the appliances door.
This is one of the coldest spots on your appliance and as such is an ideal place to store your milk and get the shelf life that you require from it.
Avoid placing milk and other such perishables on the middle and upper shelves of your appliance, as this will shorten the shelf life of the products.
Should you have any concerns about the safe running temperatures of the appliance you can purchase a fridge thermometer by calling our spare parts team on 0344 822 5225 or order online Thermometer here.
Place the thermometer on the middle shelf of your appliance, leave it overnight and then examine the reading the next day without removing the thermometer from its overnight position.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit fridge is designed to operate at a temperature ranging from 0.5 degrees in the coldest part up to 5 degrees in the warmest part.
As warm air rises and cold air falls it is safe to say that the best way to store your food is to place it in the most appropriate shelf compartment.
You can adjust the thermostat to make the fridge cooler, by selecting a larger number or a thicker portion of the indicator marker. Try increasing the setting to keep the fridge cooler to prevent food going off. We recommend that you set the thermostat to setting number 3 or the mid way point of the indicator line.
If you need further assistance please call Indesit customer service on 0344 822 4224
It is vitally important that you store milk in the dairy compartment of your Indesit frost-free appliance.
Storing the milk upon one of the upper shelves could both hinder the through put of cooled air around the appliance and cause the milk and food to freeze as it is being exposed to air, which is being drawn directly from the freezer compartment.
If you need further assistance please call Indesit customer service on 0344 822 4224
Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot. The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on, this is perfectly normal.
If you need further assistance please call Hotpoint customer service on 0344 822 4224
Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.
We recommend you centralising your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel.
This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.
Pans with high sides may affect the cooking performance due to airflow.
If you need further assistance please call Indesit customer service on 0344 822 4224
Should one or more of the gas cooker rings not ignite, we recommend you check that the burners themselves are free from fibre or strands of a cleaning pad, simply remove the burner caps and wipe around the burner rings with a dry lint free cloth then re-try.
If you have a glass lid fitted to your Indesit appliance, ensure that it is fully upright and free from any obstructions as either of these conditions will result in the gas supply to the hotplates being shut off until the problem is resolved.
If the problem persists, ensure that the batteries (where fitted) are new, or if the Indesit cooker/hob has a plug, check the socket is working and try a new fuse.
If you need further assistance please call Indesit customer service on 0344 822 4224
Full installation instructions are included in all the customer manual booklets. Always refer to these instructions for installation requirements. Should you not have access to your user manual you can download a copy [site:manuals].
Alternatively you can also use our contact us section for more information.
If you need further assistance please call Indesit customer service on 0344 822 4224
In order to keep your ceramic hob looking and working correctly, you must not use glass or copper-bottomed cookware, as this material will damage the surface of your ceramic glass.
If you need further assistance please call Indesit customer service on 0344 822 4224
Because of the dense materials used in the manufacture of Indesit solid hotplates they can often feel warm long after the Indesit hob top has been switched off.
This is a perfectly normal characteristic of solid hotplates which work in a slightly different manner to other types of electric heating elements.
If you need further assistance please call Indesit customer service on 0344 822 4224
Unlike conventional electric hobs induction hobs do not work by directly heating the glass surface from underneath. The cooking vessel itself is the heating element. Heat is produced directly inside the pan, provided it is made from a ferromagnetic material, i.e. iron or steel. Because of this it is extremely important to use the correct pans.
Ease of use
The beauty of Indesit induction hobs is that each plate can be controlled independently of its surrounding hotplates, for a fixed period at whatever temperature level the user requires.
Safety
After cooking, the surface of any hob can get hot as heat is transferred from the cooking vessel back onto the hob glass. For your safety, our induction hobs have a residual heat indicator, which will be displayed (normally by a letter H adjacent to the heating zone selection key) until the hob temperature is below 60 degrees centigrade.
Setting | Use |
---|---|
1 | Melting butter or chocolate etc |
2 or 3 | Heating food gently, keeping water simmering, heating sauces; containing egg yolk and butter, simmering stews, meat, fish or vegetables. |
4 or 5 | Heating solid or liquid foods, keeping water boiling, thawing frozen vegetables, making 2-3 egg omelettes. |
6 or 7 | Cooking food just above simmering, maintaining a rolling boil for preserve making. |
8 or 9 | Sealing meat and frying fish. |
9 | Frying potatoes, boiling water, deep fat frying, dissolving sugar for preserve making |
If you need further assistance please call Indesit customer service on 0344 822 4224
In most cases these are warning indications. Refer to your [site:manuals] for specific instructions. If you need further assistance please call Indesit customer service on 0344 822 4224
Please check the lamp for failure and also ensure the lamp switch is on. This could also be issues with the lamp assembly, choke or PCB controlling lights, in these cases please call Indesit customer service on 0344 822 4224
Please follow the below checklist to rectify the issue:
If you need further assistance please call Indesit customer service on 0344 822 4224
If you get poor airflow or extraction from your cooker hood it is likely to be an issue with the vent hose or a simple case of the filters being blocked, please check all the items below:
If you need further assistance please call Hotpoint customer service on 0344 822 4224
If your Indesit integrated dishwashers will not fill then please ensure that your water taps at the back of the Indesit appliance are fully turned on and that the pipes are not kinked or squashed.
In order for a Indesit integrated dishwashers to fill it must first drain. See “my Indesit integrated dishwashers will not empty” below for advice on drainage plumbing.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend running your empty dishwasher on a hot setting using our Limescale Limescale and Detergent Remover which will hygienically clean your appliance and prevent the smell reoccurring. Please do this once a month to maintain.
For more information on the Limescale and Detergent Remover – click Limescale Remover here or call our Indesit spare parts department on 0344 822 4224
We recommend running your empty dishwasher on a hot setting using our Limescale Limescale and Detergent Remover which will hygienically clean your appliance and prevent the smell reoccurring. Please do this once a month to maintain.
For more information on the Limescale and Detergent Remover – click Limescale Remover here or call our Indesit spare parts department on 0344 822 4224
Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher.
This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.
If you need further assistance please call Indesit customer service on 0344 822 4224
If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.
For more information on these products – click Dishwasher Salt or call our Indesit spare parts department on 0344 822 4224
Check that the socket your Indesit integrated dishwashers is connected to is live by plugging in and testing another piece of equipment such as a radio.
Your dishwasher comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. If you are using an extension lead you might want to try testing your machine with a different one.
Always ensure that the on/off or start switch is in the correct position.
For further advice we recommend checking your user manual – you can also download your user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
Moisture or droplets of water on the inner base of your appliance are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.
We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.
If you need further assistance please call Indesit customer service on 0344 822 4224
The question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.
The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found manuals.
We recommend the following:
• Small fridge with freezer box – Defrost every two weeks
• Iced diamond fridge/freezer – Defrost the freezer every 6 months
• Iced diamond single freezer – Defrost the freezer every 6 months
• Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
• Frost-free appliances – These appliances do not need to be defrosted.
If you need further assistance please call Indesit customer service 0344 822 4224
Small amounts of delicate frost will often appear on the basket fronts if the doors of the appliance are left ajar for any length of time.
Avoid leaving the doors open for longer than is absolutely necessary and also remember to cover all food and liquids either in a bag or other plastic container.
You must also always use the genuine ice cube tray inside an Indesit frost-free appliance, which has a fitted lid to keep the moisture from entering the system.
If you need further assistance please call Indesit customer service on 0344 822 4224
If there has been a spillage inside your Indesit appliance it should be cleaned up as soon as possible to avoid smells caused by bacteria build up within your Indesit appliance.
We recommend using our fridge care. Simply spray onto internal and external areas of your appliance- shelves, salad bins etc. then wipe away with a damp cloth. This cleans and sterilises all surfaces and can also be used on normal worktops.
For more information on the fridge care – click [site:careplan] or call our Indesit spare parts department on 0344 822 4224
A noisy integrated fridge freezers isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit integrated fridge freezers is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Indesit integrated fridge freezers may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit frost-free appliance utilises a series of internal and external fans during its normal operation so there will be a slight increase in the operating noises. This is quite normal so do not worry if you hear one or two different sounds than those you heard with your old appliance.
If you are hearing a cracking noise then this is perfectly normal. Your integrated fridge freezers will defrost itself usually once a day and during this time the ice melts. Just like when ice cubes melt in a drink a cracking sound may be heard.
If you need further assistance please call Indesit customer service on 0344 822 4224
The melted water produced when your Indesit appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.
Should the water container described above get contaminated by spillages within the appliance or foreign bodies getting into the water drip tray itself then we recommend using our fridge cleaner sanitising fridge cleaner. Simply spray onto any internal or external parts of your appliance and wipe away.
This is available at shop parts.hotpoint.co.uk or by calling our spares department on 0344 822 4224
When you have a new appliance you sometimes find that your appliance feels slightly unstable.
It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your Indesit integrated fridge freezers can result in an increase in the noise levels. You may also find on some of our taller Indesit integrated fridge freezers that failure to level the feet will give the impression of the Indesit integrated fridge freezers doors having drooped on one side.
To level your Indesit integrated fridge freezers it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.
To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the Indesit integrated fridge freezers, leave the appliance for a day or so and this should disappear.
If you need further assistance please call Indesit customer service on 0344 822 4224
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0344 822 4224
To conform to DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, our freezers are pre set to operate between -18 and -26 degrees. We recommend that prior to putting large amounts of food into your freezer you put your appliances fast freeze switch/button (if applicable) on for 24 hours before.
If you are in any doubt as to how to achieve this always refer back to your appliances user instruction manual for guidance. If you do not have your user manual you can download a replacement manuals.
If you need further assistance please call Indesit customer service on [site:phone_number]
If an amber light is illuminated on the front of your Indesit appliance this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Indesit customer service on 0344 822 4224
The holiday button that is fitted to certain models is to be used after you have emptied the appliance and intend to be away from the house for a number of days or weeks.
During this period of absence your appliance will run on the bare minimum of temperatures within the freezer compartment and disconnect the cooling apparatus within your fridge.
Using the assumption that as you are away from your appliance and that the doors will be kept shut, the energy consumption will be much lower.
Do not press the holiday button unless the fridge compartment of your Indesit appliance is empty as selecting this option whilst the fridge is full will result in food loss.
If you need further assistance please call Indesit customer service on 0344 822 4224
If the interior light does not go out after you have closed the door on your built in Hotpoint appliance it is more than likely that the outer décor door of your cupboards is not fitted properly.
This can result in the appliance door not being allowed to close fully, keeping the appliances inner light on. We recommend you check the decor door to see if it is securely fitted.
If you need further assistance please call Hotpoint customer service on 0344 822 4224
As all green leaved vegetables contain a high level of water, failure to provide an adequate amount of air circulation around the salad and vegetable compartments could result in condensation forming upon the underside of the glass shelves directly above them.
We recommend that you try introducing a small amount of air circulation by either pulling the glass shelf forward a couple of millimetres or if fitted re-adjust the sliding corresponding to the salad and vegetable compartments.
If you need further assistance please call Indesit customer service on 0344 822 4224
Our Indesit
refrigerators are designed to achieve internal temperatures of between 0 and 5 degrees Celsius.
As warm air rises and cold air falls we recommend placing milk and other similar products in the dairy compartment situated at the base of the appliances door.
This is one of the coldest spots on your appliance and as such is an ideal place to store your milk and get the shelf life that you require from it.
Avoid placing milk and other such perishables on the middle and upper shelves of your appliance, as this will shorten the shelf life of the products.
Should you have any concerns about the safe running temperatures of the appliance you can purchase a fridge thermometer by calling our spare parts team on 0344 822 5225 or order online Thermometer here.
Place the thermometer on the middle shelf of your appliance, leave it overnight and then examine the reading the next day without removing the thermometer from its overnight position.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit fridge is designed to operate at a temperature ranging from 0.5 degrees in the coldest part up to 5 degrees in the warmest part.
As warm air rises and cold air falls it is safe to say that the best way to store your food is to place it in the most appropriate shelf compartment.
You can adjust the thermostat to make the fridge cooler, by selecting a larger number or a thicker portion of the indicator marker. Try increasing the setting to keep the fridge cooler to prevent food going off. We recommend that you set the thermostat to setting number 3 or the mid way point of the indicator line.
If you need further assistance please call Indesit customer service on 0344 822 4224
It is vitally important that you store milk in the dairy compartment of your Indesit frost-free appliance.
Storing the milk upon one of the upper shelves could both hinder the through put of cooled air around the appliance and cause the milk and food to freeze as it is being exposed to air, which is being drawn directly from the freezer compartment.
If you need further assistance please call Indesit customer service on 0344 822 4224
Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot. The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on, this is perfectly normal.
If you need further assistance please call Hotpoint customer service on 0344 822 4224
Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.
We recommend you centralising your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel.
This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.
Pans with high sides may affect the cooking performance due to airflow.
If you need further assistance please call Indesit customer service on 0344 822 4224
If your Indesit slimline dishwashers will not fill then please ensure that your water taps at the back of the Indesit appliance are fully turned on and that the pipes are not kinked or squashed.
In order for a Indesit slimline dishwashers to fill it must first drain. See “my Indesit slimline dishwashers will not empty” below for advice on drainage plumbing.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend that you ensure that the waste hose has been correctly installed. If your Indesit appliance empties into an under sink waste system please ensure that the blanked end of the waste spigot has been removed. Ensure the filter in the base of the dishwasher is clean and free from any blockages.
Check that the waste hose has not become trapped or kinked as this could also result in a failure to empty the waste water out of your Indesit appliance.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend running your empty dishwasher on a hot setting using our Limescale Limescale and Detergent Remover which will hygienically clean your appliance and prevent the smell reoccurring. Please do this once a month to maintain.
For more information on the Limescale and Detergent Remover – click Limescale Remover here or call our Indesit spare parts department on 0344 822 4224
Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher.
This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.
If you need further assistance please call Indesit customer service on 0344 822 4224
If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.
For more information on these products – click Dishwasher Salt or call our Indesit spare parts department on 0344 822 4224
Check that the socket your Indesit slimline dishwashers is connected to is live by plugging in and testing another piece of equipment such as a radio.
Your dishwasher comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. If you are using an extension lead you might want to try testing your machine with a different one.
Always ensure that the on/off or start switch is in the correct position.
For further advice we recommend checking your user manual – you can also download your user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
If you suspect that your Indesit washer dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:
Ensure that the vent hose is not blocked or crushed.
Ensure that your Indesit washer dryer is not being overfilled with clothing as this will impair the performance.
Double check the heat switch on your dryer is set to the appropriate position.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:
Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Indesit customer service on 0370 218 6615
Certain Indesit models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.
If you need further assistance please call Indesit customer service on 0370 218 6615
Indesit tumble dryers are designed to be fitted onto the top of some of our Indesit washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225 or visit our store.
If you find that your Indesit Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser.
The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you. Remove the condenser by rotating the clips, then pulling the condenser towards you. Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.
We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.
If you need further assistance please call Indesit customer service on 0370 218 6615
To clean your Indesit dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).
Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.
We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
Failure to empty the water container can result in your Indesit machine not heating (your clothes may still be wet at the end of the drying cycle).
To empty your water container, simply pull the container out towards you and remove it fully from the dryer.
Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Indesit washing machine appears noisy or unstable when using it for the first time it’s possible the installation has not been completed properly.
Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washing machine. You can keep them should you wish to transport your appliance again in the future.
Full instructions on how to do this can usually be found on the first few pages of your user handbook – user manuals are also available to download here
If you need further assistance please call Indesit customer service on 0333 920 4477
As part of the manufacturing process we thoroughly test your washing machine to ensure that it will not leak from any internal components after you have installed it.
Any leaking before or during its first use is most likely due to water still remaining in the washing machine following this testing process.
Further checks can be easily carried out. Firstly, we would recommend checking the fill hose, drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your washing machine and to the mains plumbing (taps) are secure.
It’s also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the washing machine has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine.
We would also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.
If you need further assistance please call Indesit customer service on 0370 218 6615
There are a number of reasons that could cause your washing machine to smell. The most common causes are:
Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell.
We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our Limescale & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.
You should also check if your washing machine drain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages. For more information on the Limescale & Detergent Remover – click here If you need further assistance please call Indesit customer service on 0370 218 6615
Many of our newer Indesit washing machines have a series of indicator lights, which flash to indicate a possible fault. The most common are:
Pre wash light flashing
Indicates that the Indesit washing machine is failing to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.
Wash light flashing
Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.
Spin light flashing
Indicates that the Indesit washing machine has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.
End light flashing
Indicates that the Indesit washing machine has reached the end of a wash programme.
If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.
We recommend checking your user manual as all models vary – you can also download your user manual here.
If you need further assistance please call Indesit customer service on 0370 218 6615
To achieve the perfect wash make sure you select the correct programme, and then add the recommended amount of detergent.
Take care not to overload your Indesit washing machine as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.
Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.
Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash cycle beforehand to ensure maximum freshness and the best wash results.
For further advice we recommend checking your user manual – you can also download your user manual here. If you need further assistance please call Indesit customer service on 0370 218 6615
Modern washing machines are designed to use less water, which means the appliance launders the clothes more – resulting in longer wash cycles. For approximate programme times, please see your user manual, which you can download here.
It is also possible that the load detection system has detected an imbalanced wash load, the machine will then attempt to correct this by redistributing the load during the wash cycle.
We recommend you wash large and small items together to prevent this issue occurring. All of our latest Indesit washing machines are designed to give optimum wash results whilst also reducing the impact on the environment by using the minimum required amount of water and energy.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Indesit washing machine empties into the waste system under the sink, please ensure that the connection to the sink plumbing is clear from any blockages; such as a build up of food deposit or fat. It is also important to check the drain hose to ensure this is not blocked, kinked or bent as this can prevent the water draining out of your Indesit washing machine.
If your appliance empties into a stand-pipe, ensure the drain hose is not pushed in by more than 4 inches.
Finally, check the “crease care” or “rinse hold” options are not selected, as using either of the options will hold the washing in the final rinse water on synthetic wash programmes.
If you need further assistance please call Indesit customer service on 0370 218 6615
If you suspect that your Indesit washer dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:
Ensure that the vent hose is not blocked or crushed.
Ensure that your Indesit washer dryer is not being overfilled with clothing as this will impair the performance.
Double check the heat switch on your dryer is set to the appropriate position.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:
Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Indesit customer service on 0370 218 6615
Certain Indesit models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.
If you need further assistance please call Indesit customer service on 0370 218 6615
We recommend you check that your cold water supply is on. This is a common cause of your appliance failing to fill on the ‘rinse’ cycle and will result in your Indesit washing machine stopping mid-cycle.
On some newer Indesit washing machines this is indicated by using either a tap symbol or a flashing light, to advise there is a water supply issue.
Finally in some cases failure to position the drain hose at the correct height may also lead to problems of your appliance stopping mid-cycle. Check your instruction manual on how to position the drain hose correctly.
If you need further assistance please call Indesit customer service on 0344 822 4224.
f your Indesit washing machine appears noisy or unstable when using it for the first time it’s possible the installation has not been completed properly.
Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washing machine. You can keep them should you wish to transport your appliance again in the future.
Full instructions on how to do this can usually be found on the first few pages of your user handbook – user manuals are also available to download here
If you need further assistance please call Indesit customer service on 0333 920 4477
As part of the manufacturing process we thoroughly test your washing machine to ensure that it will not leak from any internal components after you have installed it.
Any leaking before or during its first use is most likely due to water still remaining in the washing machine following this testing process.
Further checks can be easily carried out. Firstly, we would recommend checking the fill hose, drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your washing machine and to the mains plumbing (taps) are secure.
It’s also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the washing machine has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine.
We would also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.
If you need further assistance please call Indesit customer service on 0370 218 6615
There are a number of reasons that could cause your washing machine to smell. The most common causes are:
Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell.
We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our Limescale & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.
You should also check if your washing machine drain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages. For more information on the Limescale & Detergent Remover – click here If you need further assistance please call Indesit customer service on 0370 218 6615
Please note it is quite normal for a small amount of water or conditioner to remain in the fabric conditioner compartment at the end of each wash cycle.
If your machine fails to remove the fabric conditioner from the appropriate compartment, it is likely there is a blockage within the detergent dispenser itself.
We recommend you remove the detergent dispenser drawer and clean using hot soapy water to remove any blockages and re-try the wash process. It is possible a partial blockage was caused from some unused conditioner.
Remember some concentrated conditioners need to be diluted by mixing them with water prior to the start of the programme.
Finally check that the feet are level and the Indesit washing machine is not too low at the front as this could prevent the fabric conditioner being rinsed away.
If you need further assistance please call Indesit customer service on 0370 218 6615
Many of our newer Indesit washing machines have a series of indicator lights, which flash to indicate a possible fault. The most common are:
Pre wash light flashing
Indicates that the Indesit washing machine is failing to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.
Wash light flashing
Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.
Spin light flashing
Indicates that the Indesit washing machine has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.
End light flashing
Indicates that the Indesit washing machine has reached the end of a wash programme.
If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.
We recommend checking your user manual as all models vary – you can also download your user manual here.
If you need further assistance please call Indesit customer service on 0370 218 6615
To achieve the perfect wash make sure you select the correct programme, and then add the recommended amount of detergent.
Take care not to overload your Indesit washing machine as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.
Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.
Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash cycle beforehand to ensure maximum freshness and the best wash results.
For further advice we recommend checking your user manual – you can also download your user manual here. If you need further assistance please call Indesit customer service on 0370 218 6615
Your Indesit washing machine has an in built feature to prevent it spinning with an unbalanced load.
The appliance will try to redistribute the load to achieve balance, however, if it remains unstable the spin process will be aborted. This will minimise excessive vibration and prolong the life of your machine.
Some Indesit washing machine models are fitted with a ‘Final Spin’ indicator light, to advise you that the load is unbalanced.
On other models you may notice the clothes are still soaking when you attempt to remove them from the drum. In this instance, we would recommend removing the clothes, redistributing the load evenly and then reselecting a spin programme.
If you need further assistance please call Indesit customer service on 0370 218 6615
Check that the socket your Indesit washing machine is connected to is live by plugging in and testing another piece of equipment such as a radio.
Your Indesit washing machine comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used.
If you are using an extension lead you might want to try testing your machine with a different one.
Always ensure that your on/off or start switch is in the correct position and that the door is closed firmly at the 3 o’clock position.
If you need further assistance please call Indesit customer service on 0370 218 6615
Modern washing machines are designed to use less water, which means the appliance launders the clothes more – resulting in longer wash cycles. For approximate programme times, please see your user manual, which you can download here.
It is also possible that the load detection system has detected an imbalanced wash load, the machine will then attempt to correct this by redistributing the load during the wash cycle.
We recommend you wash large and small items together to prevent this issue occurring. All of our latest Indesit washing machines are designed to give optimum wash results whilst also reducing the impact on the environment by using the minimum required amount of water and energy.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Indesit washing machine empties into the waste system under the sink, please ensure that the connection to the sink plumbing is clear from any blockages; such as a build up of food deposit or fat. It is also important to check the drain hose to ensure this is not blocked, kinked or bent as this can prevent the water draining out of your Indesit washing machine.
If your appliance empties into a stand-pipe, ensure the drain hose is not pushed in by more than 4 inches.
Finally, check the “crease care” or “rinse hold” options are not selected, as using either of the options will hold the washing in the final rinse water on synthetic wash programmes.
If you need further assistance please call Indesit customer service on 0370 218 6615
Dishwasher: How to clean your dishwasher filter
Dishwasher: How to look after your dishwasher spray arms
Dishwasher: How to load a dishwasher
Dishwasher: Dishwasher salt & rinse aid explained
Dishwasher: How to fix dishwasher drainage issues
Dishwasher: How to find your dishwasher model number | by Indesit
Dishwasher: Wpro Dishwasher Degreaser | by Indesit
Fridge: How to unblock your fridge drain hole
Fridge: How to replace your fridge freezer door seal
Fridge: How to clean a smelly fridge
Integrated Dishwasher: How to clean your dishwasher filter
Integrated Dishwasher: How to look after your dishwasher spray arms
Integrated Dishwasher: How to load a dishwasher
Integrated Dishwasher: Dishwasher salt & rinse aid explained
Integrated Dishwasher: How to fix dishwasher drainage issues
Integrated Dishwasher: How to find your dishwasher model number | by Indesit
Integrated Dishwasher: Wpro Dishwasher Degreaser | by Indesit
Oven: How to replace the oven door seal
Oven: How to set the oven timer
Oven: How to replace the oven knobs
Slimline Dishwasher: How to clean your dishwasher filter
Slimline Dishwasher: How to look after your dishwasher spray arms
Slimline Dishwasher: How to load a dishwasher
Slimline Dishwasher: Dishwasher salt & rinse aid explained
Slimline Dishwasher: How to fix dishwasher drainage issues
Slimline Dishwasher: How to find your dishwasher model number | by Indesit
Slimline Dishwasher: Wpro Dishwasher Degreaser | by Indesit
Tumble Dryer: Tumble dryers explained
Tumble Dryer: How to look after your vented dryer
Tumble Dryer: How to look after your condenser dryer
Tumble Dryer: How to keep your tumble dryer clean and fresh | by Indesit
Tumble Dryer: How to find your tumble dryer model number | by Indesit
Washer Dryer: How to stop an unstable/wobbling washing machine
Washer Dryer: How to remove transit bolts from your washing machine
Washer Dryer: How to clean a smelly washing machine
Washer Dryer: Wpro Limescale and Grease Remover | by Indesit
Washing Machine: How to stop an unstable/wobbling washing machine
Washing Machine: How to remove transit bolts from your washing machine
Washing Machine: How to clean a smelly washing machine
Washing Machine: How to resolve washing machine drain and pump problems
Washing Machine: How to find your washing machine model number | by Indesit
Washing Machine: Wpro Limescale and Grease Remover | by Indesit
Fridge
Freezer
Fridge Freezer
Integrated Fridge Freezer
Gas & Electric Cooker
Washer Dryer
Washing Machine
Tumble Dryer
Slimline Dishwasher
Integrated Dishwasher
Dishwasher
Oven
Integrated Microwave
Hood
Hob
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you check that the drain pipe and under sink plumbing for any blockages.
Action: If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: Please check that the water supply is present and of sufficient pressure, also that the tap is fully on and that the fill hose is not restricted.
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0370 218 4649
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The display or controls on my appliance are not operating correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The freezer door may have been left open which has resulted in the food in freezer defrosting.
Advice: Please check to see if your door is closed properly.
Advice: If the problem persists then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The display or controls on my appliance are not operating correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The freezer door may have been left open which has resulted in the food in freezer defrosting.
Advice: Please check to see if your door is closed properly.
Advice: If the problem persists then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The display or controls on my appliance are not operating correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The freezer door may have been left open which has resulted in the food in freezer defrosting.
Advice: Please check to see if your door is closed properly.
Advice: If the problem persists then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you check that the drain pipe and under sink plumbing for any blockages.
Action: If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: Please check that the water supply is present and of sufficient pressure, also that the tap is fully on and that the fill hose is not restricted.
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0370 218 4649
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The compartment temperature in my fridge is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The compartment temperature in my freezer is incorrect.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The display or controls on my appliance are not operating correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The freezer door may have been left open which has resulted in the food in freezer defrosting.
Advice: Please check to see if your door is closed properly.
Advice: If the problem persists then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: The ice maker in my appliance is not working correctly.
Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: OFF
Action: We recommend you check that the drain pipe and under sink plumbing for any blockages.
Action: If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: Please check that the water supply is present and of sufficient pressure, also that the tap is fully on and that the fill hose is not restricted.
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: OFF
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: OFF
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: OFF
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: OFF
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0344 822 4224
Issue: The LED lights on your dishwasher are displaying in the following sequence (please see below these error codes for your LED reference)
• LED 6: ON
• LED 7: ON
• LED 8: ON
• LED 9: ON
Action: We recommend you call our customer service centre to book an engineer on 0370 218 4649
Issue: Intermittent or no drum rotation during wash cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers not heating on wash or dry settings.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your tumble dryers door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: During a wash cycle the programme pauses part way through.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers isn’t operating multiple flashing lights and/or display. Unable to select a programme.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Water remains in Tumble Dryers / not pumping out.
Advice: We recommend you call our customer service centre to book an engineer on: [site:phone:number]
Issue: Tumble Dryers is not operating (turning on).
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer dryer is not drying clothes.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Tumble Dryers drum is stopping in the wrong position or is not locked in the correct position.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Some or all display / functions do not work on my tumble dryers.
Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.
Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Intermittent or no drum rotation during wash cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers not heating on wash or dry settings.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your washer dryers door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: During a wash cycle the programme pauses part way through.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers isn’t operating multiple flashing lights and/or display. Unable to select a programme.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Water remains in Washer Dryers / not pumping out.
Advice: We recommend you call our customer service centre to book an engineer on: [site:phone:number]
Issue: Washer Dryers is not operating (turning on).
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer dryer is not drying clothes.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers drum is stopping in the wrong position or is not locked in the correct position.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Some or all display / functions do not work on my washer dryers.
Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.
Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer Dryers is not drying / stops during drying cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines is not operating – some or all functions are not selectable.
Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.
Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224
Issue: Intermittent or no drum rotation during wash cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines not heating on wash or dry settings.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines door will not open / the door can be opened but water remains inside the drum.
Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.
Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your washing machines door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: During a wash cycle the programme pauses part way through.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines isn’t operating multiple flashing lights and/or display. Unable to select a programme.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Water remains in Washing Machines / not pumping out.
Advice: We recommend you call our customer service centre to book an engineer on: [site:phone:number]
Issue: Washing Machines is not operating (turning on).
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washer dryer is not drying clothes.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Washing Machines drum is stopping in the wrong position or is not locked in the correct position.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Issue: Some or all display / functions do not work on my washing machines.
Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.
Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Dishwasher: How to clean your dishwasher filter
Dishwasher: How to look after your dishwasher spray arms
Dishwasher: How to load a dishwasher
Dishwasher: Dishwasher salt & rinse aid explained
Dishwasher: How to fix dishwasher drainage issues
Dishwasher: How to find your dishwasher model number | by Indesit
Dishwasher: Wpro Dishwasher Degreaser | by Indesit
Fridge: How to unblock your fridge drain hole
Fridge: How to replace your fridge freezer door seal
Fridge: How to clean a smelly fridge
Integrated Dishwasher: How to clean your dishwasher filter
Integrated Dishwasher: How to look after your dishwasher spray arms
Integrated Dishwasher: How to load a dishwasher
Integrated Dishwasher: Dishwasher salt & rinse aid explained
Integrated Dishwasher: How to fix dishwasher drainage issues
Integrated Dishwasher: How to find your dishwasher model number | by Indesit
Integrated Dishwasher: Wpro Dishwasher Degreaser | by Indesit
Oven: How to replace the oven door seal
Oven: How to set the oven timer
Oven: How to replace the oven knobs
Slimline Dishwasher: How to clean your dishwasher filter
Slimline Dishwasher: How to look after your dishwasher spray arms
Slimline Dishwasher: How to load a dishwasher
Slimline Dishwasher: Dishwasher salt & rinse aid explained
Slimline Dishwasher: How to fix dishwasher drainage issues
Slimline Dishwasher: How to find your dishwasher model number | by Indesit
Slimline Dishwasher: Wpro Dishwasher Degreaser | by Indesit
Tumble Dryer: Tumble dryers explained
Tumble Dryer: How to look after your vented dryer
Tumble Dryer: How to look after your condenser dryer
Tumble Dryer: How to keep your tumble dryer clean and fresh | by Indesit
Tumble Dryer: How to find your tumble dryer model number | by Indesit
Washer Dryer: How to stop an unstable/wobbling washing machine
Washer Dryer: How to remove transit bolts from your washing machine
Washer Dryer: How to clean a smelly washing machine
Washer Dryer: Wpro Limescale and Grease Remover | by Indesit
Washing Machine: How to stop an unstable/wobbling washing machine
Washing Machine: How to remove transit bolts from your washing machine
Washing Machine: How to clean a smelly washing machine
Washing Machine: How to resolve washing machine drain and pump problems
Washing Machine: How to find your washing machine model number | by Indesit
Washing Machine: Wpro Limescale and Grease Remover | by Indesit
If your Indesit dishwashers will not fill then please ensure that your water taps at the back of the Indesit appliance are fully turned on and that the pipes are not kinked or squashed.
In order for a Indesit dishwashers to fill it must first drain. See “my Indesit dishwashers will not empty” below for advice on drainage plumbing.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend that you ensure that the waste hose has been correctly installed. If your Indesit appliance empties into an under sink waste system please ensure that the blanked end of the waste spigot has been removed. Ensure the filter in the base of the dishwasher is clean and free from any blockages.
Check that the waste hose has not become trapped or kinked as this could also result in a failure to empty the waste water out of your Indesit appliance.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend running your empty dishwasher on a hot setting using our Limescale Limescale and Detergent Remover which will hygienically clean your appliance and prevent the smell reoccurring. Please do this once a month to maintain.
For more information on the Limescale and Detergent Remover – click Limescale Remover here or call our Indesit spare parts department on 0344 822 4224
Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher.
This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.
If you need further assistance please call Indesit customer service on 0344 822 4224
If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.
For more information on these products – click Dishwasher Salt or call our Indesit spare parts department on 0344 822 4224
Check that the socket your Indesit dishwashers is connected to is live by plugging in and testing another piece of equipment such as a radio.
Your dishwasher comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. If you are using an extension lead you might want to try testing your machine with a different one.
Always ensure that the on/off or start switch is in the correct position.
For further advice we recommend checking your user manual – you can also download your user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
Moisture or droplets of water on the inner base of your appliance are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.
We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.
If you need further assistance please call Indesit customer service on 0344 822 4224
he question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.
The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found manuals.
We recommend the following:
• Small fridge with freezer box – Defrost every two weeks
• Iced diamond fridge/freezer – Defrost the freezer every 6 months
• Iced diamond single freezer – Defrost the freezer every 6 months
• Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
• Frost-free appliances – These appliances do not need to be defrosted.
If you need further assistance please call Indesit customer service 0344 822 4224
Small amounts of delicate frost will often appear on the basket fronts if the doors of the appliance are left ajar for any length of time.
Avoid leaving the doors open for longer than is absolutely necessary and also remember to cover all food and liquids either in a bag or other plastic container.
You must also always use the genuine ice cube tray inside an Indesit frost-free appliance, which has a fitted lid to keep the moisture from entering the system.
If you need further assistance please call Indesit customer service on 0344 822 4224
A noisy freezers isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit freezers is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Indesit freezers may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit frost-free appliance utilises a series of internal and external fans during its normal operation so there will be a slight increase in the operating noises. This is quite normal so do not worry if you hear one or two different sounds than those you heard with your old appliance.
If you are hearing a cracking noise then this is perfectly normal. Your freezers will defrost itself usually once a day and during this time the ice melts. Just like when ice cubes melt in a drink a cracking sound may be heard.
If you need further assistance please call Indesit customer service on 0344 822 4224
The melted water produced when your Indesit appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.
Should the water container described above get contaminated by spillages within the appliance or foreign bodies getting into the water drip tray itself then we recommend using our fridge cleaner sanitising fridge cleaner. Simply spray onto any internal or external parts of your appliance and wipe away.
This is available at shop parts.hotpoint.co.uk or by calling our spares department on 0344 822 4224
When you have a new appliance you sometimes find that your appliance feels slightly unstable.
It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your Indesit freezers can result in an increase in the noise levels. You may also find on some of our taller Indesit freezers that failure to level the feet will give the impression of the Indesit freezers doors having drooped on one side.
To level your Indesit freezers it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.
To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the Indesit freezers, leave the appliance for a day or so and this should disappear.
If you need further assistance please call Indesit customer service on 0344 822 4224
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0344 822 4224
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0344 822 4224 – A charge will be applied.
If you do not have your instruction booklet you can find a replacement user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
To conform to DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, our freezers are pre set to operate between -18 and -26 degrees. We recommend that prior to putting large amounts of food into your freezer you put your appliances fast freeze switch/button (if applicable) on for 24 hours before.
If you are in any doubt as to how to achieve this always refer back to your appliances user instruction manual for guidance. If you do not have your user manual you can download a replacement manuals.
If you need further assistance please call Indesit customer service on [site:phone_number]
If an amber light is illuminated on the front of your Indesit appliance this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Indesit customer service on 0344 822 4224
If an amber light is illuminated on the front of your Indesit appliance this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Indesit customer service on 0344 822 4224
Moisture or droplets of water on the inner base of your appliance are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.
We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.
If you need further assistance please call Indesit customer service on 0344 822 4224
The question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.
The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found manuals.
We recommend the following:
• Small fridge with freezer box – Defrost every two weeks
• Iced diamond fridge/freezer – Defrost the freezer every 6 months
• Iced diamond single freezer – Defrost the freezer every 6 months
• Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
• Frost-free appliances – These appliances do not need to be defrosted.
If you need further assistance please call Indesit customer service 0344 822 4224
Small amounts of delicate frost will often appear on the basket fronts if the doors of the appliance are left ajar for any length of time.
Avoid leaving the doors open for longer than is absolutely necessary and also remember to cover all food and liquids either in a bag or other plastic container.
You must also always use the genuine ice cube tray inside an Indesit frost-free appliance, which has a fitted lid to keep the moisture from entering the system.
If you need further assistance please call Indesit customer service on 0344 822 4224
If there has been a spillage inside your Indesit appliance it should be cleaned up as soon as possible to avoid smells caused by bacteria build up within your Indesit appliance.
We recommend using our fridge care. Simply spray onto internal and external areas of your appliance- shelves, salad bins etc. then wipe away with a damp cloth. This cleans and sterilises all surfaces and can also be used on normal worktops.
For more information on the fridge care – click [site:careplan] or call our Indesit spare parts department on 0344 822 4224
A noisy fridge freezers isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit fridge freezers is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Indesit fridge freezers may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit frost-free appliance utilises a series of internal and external fans during its normal operation so there will be a slight increase in the operating noises. This is quite normal so do not worry if you hear one or two different sounds than those you heard with your old appliance.
If you are hearing a cracking noise then this is perfectly normal. Your fridge freezers will defrost itself usually once a day and during this time the ice melts. Just like when ice cubes melt in a drink a cracking sound may be heard.
If you need further assistance please call Indesit customer service on 0344 822 4224
The melted water produced when your Indesit appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.
Should the water container described above get contaminated by spillages within the appliance or foreign bodies getting into the water drip tray itself then we recommend using our fridge cleaner sanitising fridge cleaner. Simply spray onto any internal or external parts of your appliance and wipe away.
This is available at shop parts.hotpoint.co.uk or by calling our spares department on 0344 822 4224
When you have a new appliance you sometimes find that your appliance feels slightly unstable.
It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your Indesit fridge freezers can result in an increase in the noise levels. You may also find on some of our taller Indesit fridge freezers that failure to level the feet will give the impression of the Indesit fridge freezers doors having drooped on one side.
To level your Indesit fridge freezers it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.
To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the Indesit fridge freezers, leave the appliance for a day or so and this should disappear.
If you need further assistance please call Indesit customer service on 0344 822 4224
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0344 822 4224
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0344 822 4224 – A charge will be applied.
If you do not have your instruction booklet you can find a replacement user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
To conform to DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, our freezers are pre set to operate between -18 and -26 degrees. We recommend that prior to putting large amounts of food into your freezer you put your appliances fast freeze switch/button (if applicable) on for 24 hours before.
If you are in any doubt as to how to achieve this always refer back to your appliances user instruction manual for guidance. If you do not have your user manual you can download a replacement manuals.
If you need further assistance please call Indesit customer service on [site:phone_number]
If an amber light is illuminated on the front of your Indesit appliance this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Indesit customer service on 0344 822 4224
The holiday button that is fitted to certain models is to be used after you have emptied the appliance and intend to be away from the house for a number of days or weeks.
During this period of absence your appliance will run on the bare minimum of temperatures within the freezer compartment and disconnect the cooling apparatus within your fridge.
Using the assumption that as you are away from your appliance and that the doors will be kept shut, the energy consumption will be much lower.
Do not press the holiday button unless the fridge compartment of your Indesit appliance is empty as selecting this option whilst the fridge is full will result in food loss.
If you need further assistance please call Indesit customer service on 0344 822 4224
If the interior light does not go out after you have closed the door on your built in Hotpoint appliance it is more than likely that the outer décor door of your cupboards is not fitted properly.
This can result in the appliance door not being allowed to close fully, keeping the appliances inner light on. We recommend you check the decor door to see if it is securely fitted.
If you need further assistance please call Hotpoint customer service on 0344 822 4224
As all green leaved vegetables contain a high level of water, failure to provide an adequate amount of air circulation around the salad and vegetable compartments could result in condensation forming upon the underside of the glass shelves directly above them.
We recommend that you try introducing a small amount of air circulation by either pulling the glass shelf forward a couple of millimetres or if fitted re-adjust the sliding corresponding to the salad and vegetable compartments.
If you need further assistance please call Indesit customer service on 0344 822 4224
Our Indesit
refrigerators are designed to achieve internal temperatures of between 0 and 5 degrees Celsius.
As warm air rises and cold air falls we recommend placing milk and other similar products in the dairy compartment situated at the base of the appliances door.
This is one of the coldest spots on your appliance and as such is an ideal place to store your milk and get the shelf life that you require from it.
Avoid placing milk and other such perishables on the middle and upper shelves of your appliance, as this will shorten the shelf life of the products.
Should you have any concerns about the safe running temperatures of the appliance you can purchase a fridge thermometer by calling our spare parts team on 0344 822 5225 or order online Thermometer here.
Place the thermometer on the middle shelf of your appliance, leave it overnight and then examine the reading the next day without removing the thermometer from its overnight position.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit fridge is designed to operate at a temperature ranging from 0.5 degrees in the coldest part up to 5 degrees in the warmest part.
As warm air rises and cold air falls it is safe to say that the best way to store your food is to place it in the most appropriate shelf compartment.
You can adjust the thermostat to make the fridge cooler, by selecting a larger number or a thicker portion of the indicator marker. Try increasing the setting to keep the fridge cooler to prevent food going off. We recommend that you set the thermostat to setting number 3 or the mid way point of the indicator line.
If you need further assistance please call Indesit customer service on 0344 822 4224
It is vitally important that you store milk in the dairy compartment of your Indesit frost-free appliance.
Storing the milk upon one of the upper shelves could both hinder the through put of cooled air around the appliance and cause the milk and food to freeze as it is being exposed to air, which is being drawn directly from the freezer compartment.
If you need further assistance please call Indesit customer service on 0344 822 4224
Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot. The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on, this is perfectly normal.
If you need further assistance please call Hotpoint customer service on 0344 822 4224
Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.
We recommend you centralising your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel.
This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.
Pans with high sides may affect the cooking performance due to airflow.
If you need further assistance please call Indesit customer service on 0344 822 4224
Should one or more of the gas cooker rings not ignite, we recommend you check that the burners themselves are free from fibre or strands of a cleaning pad, simply remove the burner caps and wipe around the burner rings with a dry lint free cloth then re-try.
If you have a glass lid fitted to your Indesit appliance, ensure that it is fully upright and free from any obstructions as either of these conditions will result in the gas supply to the hotplates being shut off until the problem is resolved.
If the problem persists, ensure that the batteries (where fitted) are new, or if the Indesit cooker/hob has a plug, check the socket is working and try a new fuse.
If you need further assistance please call Indesit customer service on 0344 822 4224
Full installation instructions are included in all the customer manual booklets. Always refer to these instructions for installation requirements. Should you not have access to your user manual you can download a copy [site:manuals].
Alternatively you can also use our contact us section for more information.
If you need further assistance please call Indesit customer service on 0344 822 4224
In order to keep your ceramic hob looking and working correctly, you must not use glass or copper-bottomed cookware, as this material will damage the surface of your ceramic glass.
If you need further assistance please call Indesit customer service on 0344 822 4224
Because of the dense materials used in the manufacture of Indesit solid hotplates they can often feel warm long after the Indesit hob top has been switched off.
This is a perfectly normal characteristic of solid hotplates which work in a slightly different manner to other types of electric heating elements.
If you need further assistance please call Indesit customer service on 0344 822 4224
Unlike conventional electric hobs induction hobs do not work by directly heating the glass surface from underneath. The cooking vessel itself is the heating element. Heat is produced directly inside the pan, provided it is made from a ferromagnetic material, i.e. iron or steel. Because of this it is extremely important to use the correct pans.
Ease of use
The beauty of Indesit induction hobs is that each plate can be controlled independently of its surrounding hotplates, for a fixed period at whatever temperature level the user requires.
Safety
After cooking, the surface of any hob can get hot as heat is transferred from the cooking vessel back onto the hob glass. For your safety, our induction hobs have a residual heat indicator, which will be displayed (normally by a letter H adjacent to the heating zone selection key) until the hob temperature is below 60 degrees centigrade.
Setting | Use |
---|---|
1 | Melting butter or chocolate etc |
2 or 3 | Heating food gently, keeping water simmering, heating sauces; containing egg yolk and butter, simmering stews, meat, fish or vegetables. |
4 or 5 | Heating solid or liquid foods, keeping water boiling, thawing frozen vegetables, making 2-3 egg omelettes. |
6 or 7 | Cooking food just above simmering, maintaining a rolling boil for preserve making. |
8 or 9 | Sealing meat and frying fish. |
9 | Frying potatoes, boiling water, deep fat frying, dissolving sugar for preserve making |
If you need further assistance please call Indesit customer service on 0344 822 4224
In most cases these are warning indications. Refer to your [site:manuals] for specific instructions. If you need further assistance please call Indesit customer service on 0344 822 4224
Please check the lamp for failure and also ensure the lamp switch is on. This could also be issues with the lamp assembly, choke or PCB controlling lights, in these cases please call Indesit customer service on 0344 822 4224
Please follow the below checklist to rectify the issue:
If you need further assistance please call Indesit customer service on 0344 822 4224
If you get poor airflow or extraction from your cooker hood it is likely to be an issue with the vent hose or a simple case of the filters being blocked, please check all the items below:
If you need further assistance please call Hotpoint customer service on 0344 822 4224
If your Indesit integrated dishwashers will not fill then please ensure that your water taps at the back of the Indesit appliance are fully turned on and that the pipes are not kinked or squashed.
In order for a Indesit integrated dishwashers to fill it must first drain. See “my Indesit integrated dishwashers will not empty” below for advice on drainage plumbing.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend running your empty dishwasher on a hot setting using our Limescale Limescale and Detergent Remover which will hygienically clean your appliance and prevent the smell reoccurring. Please do this once a month to maintain.
For more information on the Limescale and Detergent Remover – click Limescale Remover here or call our Indesit spare parts department on 0344 822 4224
We recommend running your empty dishwasher on a hot setting using our Limescale Limescale and Detergent Remover which will hygienically clean your appliance and prevent the smell reoccurring. Please do this once a month to maintain.
For more information on the Limescale and Detergent Remover – click Limescale Remover here or call our Indesit spare parts department on 0344 822 4224
Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher.
This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.
If you need further assistance please call Indesit customer service on 0344 822 4224
If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.
For more information on these products – click Dishwasher Salt or call our Indesit spare parts department on 0344 822 4224
Check that the socket your Indesit integrated dishwashers is connected to is live by plugging in and testing another piece of equipment such as a radio.
Your dishwasher comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. If you are using an extension lead you might want to try testing your machine with a different one.
Always ensure that the on/off or start switch is in the correct position.
For further advice we recommend checking your user manual – you can also download your user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
Moisture or droplets of water on the inner base of your appliance are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.
We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.
If you need further assistance please call Indesit customer service on 0344 822 4224
The question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.
The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found manuals.
We recommend the following:
• Small fridge with freezer box – Defrost every two weeks
• Iced diamond fridge/freezer – Defrost the freezer every 6 months
• Iced diamond single freezer – Defrost the freezer every 6 months
• Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
• Frost-free appliances – These appliances do not need to be defrosted.
If you need further assistance please call Indesit customer service 0344 822 4224
Small amounts of delicate frost will often appear on the basket fronts if the doors of the appliance are left ajar for any length of time.
Avoid leaving the doors open for longer than is absolutely necessary and also remember to cover all food and liquids either in a bag or other plastic container.
You must also always use the genuine ice cube tray inside an Indesit frost-free appliance, which has a fitted lid to keep the moisture from entering the system.
If you need further assistance please call Indesit customer service on 0344 822 4224
If there has been a spillage inside your Indesit appliance it should be cleaned up as soon as possible to avoid smells caused by bacteria build up within your Indesit appliance.
We recommend using our fridge care. Simply spray onto internal and external areas of your appliance- shelves, salad bins etc. then wipe away with a damp cloth. This cleans and sterilises all surfaces and can also be used on normal worktops.
For more information on the fridge care – click [site:careplan] or call our Indesit spare parts department on 0344 822 4224
A noisy integrated fridge freezers isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your [applaince-type:current_name] can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit integrated fridge freezers is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Indesit integrated fridge freezers may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit frost-free appliance utilises a series of internal and external fans during its normal operation so there will be a slight increase in the operating noises. This is quite normal so do not worry if you hear one or two different sounds than those you heard with your old appliance.
If you are hearing a cracking noise then this is perfectly normal. Your integrated fridge freezers will defrost itself usually once a day and during this time the ice melts. Just like when ice cubes melt in a drink a cracking sound may be heard.
If you need further assistance please call Indesit customer service on 0344 822 4224
The melted water produced when your Indesit appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.
Should the water container described above get contaminated by spillages within the appliance or foreign bodies getting into the water drip tray itself then we recommend using our fridge cleaner sanitising fridge cleaner. Simply spray onto any internal or external parts of your appliance and wipe away.
This is available at shop parts.hotpoint.co.uk or by calling our spares department on 0344 822 4224
When you have a new appliance you sometimes find that your appliance feels slightly unstable.
It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your Indesit integrated fridge freezers can result in an increase in the noise levels. You may also find on some of our taller Indesit integrated fridge freezers that failure to level the feet will give the impression of the Indesit integrated fridge freezers doors having drooped on one side.
To level your Indesit integrated fridge freezers it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.
To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the Indesit integrated fridge freezers, leave the appliance for a day or so and this should disappear.
If you need further assistance please call Indesit customer service on 0344 822 4224
You must not stack your Indesit refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Indesit fridge freezer.
If you need further assistance please call Indesit customer service on 0344 822 4224
To conform to DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, our freezers are pre set to operate between -18 and -26 degrees. We recommend that prior to putting large amounts of food into your freezer you put your appliances fast freeze switch/button (if applicable) on for 24 hours before.
If you are in any doubt as to how to achieve this always refer back to your appliances user instruction manual for guidance. If you do not have your user manual you can download a replacement manuals.
If you need further assistance please call Indesit customer service on [site:phone_number]
If an amber light is illuminated on the front of your Indesit appliance this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Indesit customer service on 0344 822 4224
The holiday button that is fitted to certain models is to be used after you have emptied the appliance and intend to be away from the house for a number of days or weeks.
During this period of absence your appliance will run on the bare minimum of temperatures within the freezer compartment and disconnect the cooling apparatus within your fridge.
Using the assumption that as you are away from your appliance and that the doors will be kept shut, the energy consumption will be much lower.
Do not press the holiday button unless the fridge compartment of your Indesit appliance is empty as selecting this option whilst the fridge is full will result in food loss.
If you need further assistance please call Indesit customer service on 0344 822 4224
If the interior light does not go out after you have closed the door on your built in Hotpoint appliance it is more than likely that the outer décor door of your cupboards is not fitted properly.
This can result in the appliance door not being allowed to close fully, keeping the appliances inner light on. We recommend you check the decor door to see if it is securely fitted.
If you need further assistance please call Hotpoint customer service on 0344 822 4224
As all green leaved vegetables contain a high level of water, failure to provide an adequate amount of air circulation around the salad and vegetable compartments could result in condensation forming upon the underside of the glass shelves directly above them.
We recommend that you try introducing a small amount of air circulation by either pulling the glass shelf forward a couple of millimetres or if fitted re-adjust the sliding corresponding to the salad and vegetable compartments.
If you need further assistance please call Indesit customer service on 0344 822 4224
Our Indesit
refrigerators are designed to achieve internal temperatures of between 0 and 5 degrees Celsius.
As warm air rises and cold air falls we recommend placing milk and other similar products in the dairy compartment situated at the base of the appliances door.
This is one of the coldest spots on your appliance and as such is an ideal place to store your milk and get the shelf life that you require from it.
Avoid placing milk and other such perishables on the middle and upper shelves of your appliance, as this will shorten the shelf life of the products.
Should you have any concerns about the safe running temperatures of the appliance you can purchase a fridge thermometer by calling our spare parts team on 0344 822 5225 or order online Thermometer here.
Place the thermometer on the middle shelf of your appliance, leave it overnight and then examine the reading the next day without removing the thermometer from its overnight position.
If you need further assistance please call Indesit customer service on 0344 822 4224
Your Indesit fridge is designed to operate at a temperature ranging from 0.5 degrees in the coldest part up to 5 degrees in the warmest part.
As warm air rises and cold air falls it is safe to say that the best way to store your food is to place it in the most appropriate shelf compartment.
You can adjust the thermostat to make the fridge cooler, by selecting a larger number or a thicker portion of the indicator marker. Try increasing the setting to keep the fridge cooler to prevent food going off. We recommend that you set the thermostat to setting number 3 or the mid way point of the indicator line.
If you need further assistance please call Indesit customer service on 0344 822 4224
It is vitally important that you store milk in the dairy compartment of your Indesit frost-free appliance.
Storing the milk upon one of the upper shelves could both hinder the through put of cooled air around the appliance and cause the milk and food to freeze as it is being exposed to air, which is being drawn directly from the freezer compartment.
If you need further assistance please call Indesit customer service on 0344 822 4224
Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot. The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on, this is perfectly normal.
If you need further assistance please call Hotpoint customer service on 0344 822 4224
Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.
We recommend you centralising your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel.
This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.
Pans with high sides may affect the cooking performance due to airflow.
If you need further assistance please call Indesit customer service on 0344 822 4224
If your Indesit slimline dishwashers will not fill then please ensure that your water taps at the back of the Indesit appliance are fully turned on and that the pipes are not kinked or squashed.
In order for a Indesit slimline dishwashers to fill it must first drain. See “my Indesit slimline dishwashers will not empty” below for advice on drainage plumbing.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend that you ensure that the waste hose has been correctly installed. If your Indesit appliance empties into an under sink waste system please ensure that the blanked end of the waste spigot has been removed. Ensure the filter in the base of the dishwasher is clean and free from any blockages.
Check that the waste hose has not become trapped or kinked as this could also result in a failure to empty the waste water out of your Indesit appliance.
If you need further assistance please call Indesit customer service on 0344 822 4224
We recommend running your empty dishwasher on a hot setting using our Limescale Limescale and Detergent Remover which will hygienically clean your appliance and prevent the smell reoccurring. Please do this once a month to maintain.
For more information on the Limescale and Detergent Remover – click Limescale Remover here or call our Indesit spare parts department on 0344 822 4224
Cast iron pots and pans can start to rust where they’re cleaned in a dishwasher.
This can result in the rust spreading onto other items such as your cutlery or the tub of your dishwasher. We recommend you avoid washing cast iron pots and pans in your dishwasher.
If you need further assistance please call Indesit customer service on 0344 822 4224
If you are finding at the end of a wash cycle that your dishes and glasses are appearing cloudy then this could be a possible calcium deposit. We also recommend use of our Dishwasher Salt, which improves washing performance and protects your dishwasher. Unique table form is easier to dose than ordinary dishwasher powder.
For more information on these products – click Dishwasher Salt or call our Indesit spare parts department on 0344 822 4224
Check that the socket your Indesit slimline dishwashers is connected to is live by plugging in and testing another piece of equipment such as a radio.
Your dishwasher comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used. If you are using an extension lead you might want to try testing your machine with a different one.
Always ensure that the on/off or start switch is in the correct position.
For further advice we recommend checking your user manual – you can also download your user manual manuals.
If you need further assistance please call Indesit customer service on 0344 822 4224
If you suspect that your Indesit washer dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:
Ensure that the vent hose is not blocked or crushed.
Ensure that your Indesit washer dryer is not being overfilled with clothing as this will impair the performance.
Double check the heat switch on your dryer is set to the appropriate position.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:
Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Indesit customer service on 0370 218 6615
Certain Indesit models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.
If you need further assistance please call Indesit customer service on 0370 218 6615
Indesit tumble dryers are designed to be fitted onto the top of some of our Indesit washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225 or visit our store.
If you find that your Indesit Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser.
The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you. Remove the condenser by rotating the clips, then pulling the condenser towards you. Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.
We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.
If you need further assistance please call Indesit customer service on 0370 218 6615
To clean your Indesit dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).
Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.
We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
Failure to empty the water container can result in your Indesit machine not heating (your clothes may still be wet at the end of the drying cycle).
To empty your water container, simply pull the container out towards you and remove it fully from the dryer.
Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Indesit washing machine appears noisy or unstable when using it for the first time it’s possible the installation has not been completed properly.
Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washing machine. You can keep them should you wish to transport your appliance again in the future.
Full instructions on how to do this can usually be found on the first few pages of your user handbook – user manuals are also available to download here
If you need further assistance please call Indesit customer service on 0333 920 4477
As part of the manufacturing process we thoroughly test your washing machine to ensure that it will not leak from any internal components after you have installed it.
Any leaking before or during its first use is most likely due to water still remaining in the washing machine following this testing process.
Further checks can be easily carried out. Firstly, we would recommend checking the fill hose, drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your washing machine and to the mains plumbing (taps) are secure.
It’s also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the washing machine has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine.
We would also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.
If you need further assistance please call Indesit customer service on 0370 218 6615
There are a number of reasons that could cause your washing machine to smell. The most common causes are:
Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell.
We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our Limescale & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.
You should also check if your washing machine drain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages. For more information on the Limescale & Detergent Remover – click here If you need further assistance please call Indesit customer service on 0370 218 6615
Many of our newer Indesit washing machines have a series of indicator lights, which flash to indicate a possible fault. The most common are:
Pre wash light flashing
Indicates that the Indesit washing machine is failing to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.
Wash light flashing
Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.
Spin light flashing
Indicates that the Indesit washing machine has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.
End light flashing
Indicates that the Indesit washing machine has reached the end of a wash programme.
If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.
We recommend checking your user manual as all models vary – you can also download your user manual here.
If you need further assistance please call Indesit customer service on 0370 218 6615
To achieve the perfect wash make sure you select the correct programme, and then add the recommended amount of detergent.
Take care not to overload your Indesit washing machine as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.
Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.
Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash cycle beforehand to ensure maximum freshness and the best wash results.
For further advice we recommend checking your user manual – you can also download your user manual here. If you need further assistance please call Indesit customer service on 0370 218 6615
Modern washing machines are designed to use less water, which means the appliance launders the clothes more – resulting in longer wash cycles. For approximate programme times, please see your user manual, which you can download here.
It is also possible that the load detection system has detected an imbalanced wash load, the machine will then attempt to correct this by redistributing the load during the wash cycle.
We recommend you wash large and small items together to prevent this issue occurring. All of our latest Indesit washing machines are designed to give optimum wash results whilst also reducing the impact on the environment by using the minimum required amount of water and energy.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Indesit washing machine empties into the waste system under the sink, please ensure that the connection to the sink plumbing is clear from any blockages; such as a build up of food deposit or fat. It is also important to check the drain hose to ensure this is not blocked, kinked or bent as this can prevent the water draining out of your Indesit washing machine.
If your appliance empties into a stand-pipe, ensure the drain hose is not pushed in by more than 4 inches.
Finally, check the “crease care” or “rinse hold” options are not selected, as using either of the options will hold the washing in the final rinse water on synthetic wash programmes.
If you need further assistance please call Indesit customer service on 0370 218 6615
If you suspect that your Indesit washer dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:
Ensure that the vent hose is not blocked or crushed.
Ensure that your Indesit washer dryer is not being overfilled with clothing as this will impair the performance.
Double check the heat switch on your dryer is set to the appropriate position.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:
Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Indesit customer service on 0370 218 6615
Certain Indesit models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.
If you need further assistance please call Indesit customer service on 0370 218 6615
We recommend you check that your cold water supply is on. This is a common cause of your appliance failing to fill on the ‘rinse’ cycle and will result in your Indesit washing machine stopping mid-cycle.
On some newer Indesit washing machines this is indicated by using either a tap symbol or a flashing light, to advise there is a water supply issue.
Finally in some cases failure to position the drain hose at the correct height may also lead to problems of your appliance stopping mid-cycle. Check your instruction manual on how to position the drain hose correctly.
If you need further assistance please call Indesit customer service on 0344 822 4224.
f your Indesit washing machine appears noisy or unstable when using it for the first time it’s possible the installation has not been completed properly.
Please ensure the protective brackets or bolts (used for transportation) have all been removed before using your washing machine. You can keep them should you wish to transport your appliance again in the future.
Full instructions on how to do this can usually be found on the first few pages of your user handbook – user manuals are also available to download here
If you need further assistance please call Indesit customer service on 0333 920 4477
As part of the manufacturing process we thoroughly test your washing machine to ensure that it will not leak from any internal components after you have installed it.
Any leaking before or during its first use is most likely due to water still remaining in the washing machine following this testing process.
Further checks can be easily carried out. Firstly, we would recommend checking the fill hose, drain hose and mains plumbing for leaks. Take care to check the fill hose connection to your washing machine and to the mains plumbing (taps) are secure.
It’s also possible for a leak to appear from your detergent dispenser, which can be caused by excessive water pressure or the washing machine has not been levelled properly during installation. You can raise the front of the appliance by adjusting the feet at the front of the machine.
We would also recommend double checking the water supply hose connections (at both ends) as well as checking the drain hose during the pump out process.
If you need further assistance please call Indesit customer service on 0370 218 6615
There are a number of reasons that could cause your washing machine to smell. The most common causes are:
Consistent washing at low temperatures – means that bacteria and undissolved detergents can build up, causing your machine to smell.
We would recommend running your machine at 90 degrees using some biological detergent to help destroy the build up of bacteria and detergents. You can also run a 90 degree service wash monthly using our Limescale & Detergent remover which will hygienically clean your machine, and prevent the smell reoccurring.
You should also check if your washing machine drain hose connects to your under sink plumbing. If so, ensure this is clean and free from any blockages. For more information on the Limescale & Detergent Remover – click here If you need further assistance please call Indesit customer service on 0370 218 6615
Please note it is quite normal for a small amount of water or conditioner to remain in the fabric conditioner compartment at the end of each wash cycle.
If your machine fails to remove the fabric conditioner from the appropriate compartment, it is likely there is a blockage within the detergent dispenser itself.
We recommend you remove the detergent dispenser drawer and clean using hot soapy water to remove any blockages and re-try the wash process. It is possible a partial blockage was caused from some unused conditioner.
Remember some concentrated conditioners need to be diluted by mixing them with water prior to the start of the programme.
Finally check that the feet are level and the Indesit washing machine is not too low at the front as this could prevent the fabric conditioner being rinsed away.
If you need further assistance please call Indesit customer service on 0370 218 6615
Many of our newer Indesit washing machines have a series of indicator lights, which flash to indicate a possible fault. The most common are:
Pre wash light flashing
Indicates that the Indesit washing machine is failing to fill correctly. Check your fill hoses to make sure they are turned on correctly. It is also worth checking for any blockages, leaks or kinks in the fill hose pipe.
Wash light flashing
Indicates that your programme dial has been moved from its original position. Simply returning the wash dial to its original position will restore the light to its original status.
Spin light flashing
Indicates that the Indesit washing machine has considered the wash load to be excessive or unbalanced. We would recommend removing the clothes, redistributing the load evenly and retry the spin cycle to resolve this.
End light flashing
Indicates that the Indesit washing machine has reached the end of a wash programme.
If the wash, rinse and spin function lights all flash at the same time, this would indicate a possible blockage in your filter or waste / drain pipe.
We recommend checking your user manual as all models vary – you can also download your user manual here.
If you need further assistance please call Indesit customer service on 0370 218 6615
To achieve the perfect wash make sure you select the correct programme, and then add the recommended amount of detergent.
Take care not to overload your Indesit washing machine as this will produce poor wash results due to an inability of the appliance to effectively dissolve the detergent.
Try re-washing garments on the correct programme ensuring that an adequate amount of detergent is used.
Check to make sure that the economy or quick wash option (if available) is not being used on heavily soiled items. You may also find that heavily soiled items need a pre-wash cycle beforehand to ensure maximum freshness and the best wash results.
For further advice we recommend checking your user manual – you can also download your user manual here. If you need further assistance please call Indesit customer service on 0370 218 6615
Your Indesit washing machine has an in built feature to prevent it spinning with an unbalanced load.
The appliance will try to redistribute the load to achieve balance, however, if it remains unstable the spin process will be aborted. This will minimise excessive vibration and prolong the life of your machine.
Some Indesit washing machine models are fitted with a ‘Final Spin’ indicator light, to advise you that the load is unbalanced.
On other models you may notice the clothes are still soaking when you attempt to remove them from the drum. In this instance, we would recommend removing the clothes, redistributing the load evenly and then reselecting a spin programme.
If you need further assistance please call Indesit customer service on 0370 218 6615
Check that the socket your Indesit washing machine is connected to is live by plugging in and testing another piece of equipment such as a radio.
Your Indesit washing machine comes fitted with a 13 amp plug and lead, please ensure that the correct rating of fuse is being used.
If you are using an extension lead you might want to try testing your machine with a different one.
Always ensure that your on/off or start switch is in the correct position and that the door is closed firmly at the 3 o’clock position.
If you need further assistance please call Indesit customer service on 0370 218 6615
Modern washing machines are designed to use less water, which means the appliance launders the clothes more – resulting in longer wash cycles. For approximate programme times, please see your user manual, which you can download here.
It is also possible that the load detection system has detected an imbalanced wash load, the machine will then attempt to correct this by redistributing the load during the wash cycle.
We recommend you wash large and small items together to prevent this issue occurring. All of our latest Indesit washing machines are designed to give optimum wash results whilst also reducing the impact on the environment by using the minimum required amount of water and energy.
If you need further assistance please call Indesit customer service on 0370 218 6615
If your Indesit washing machine empties into the waste system under the sink, please ensure that the connection to the sink plumbing is clear from any blockages; such as a build up of food deposit or fat. It is also important to check the drain hose to ensure this is not blocked, kinked or bent as this can prevent the water draining out of your Indesit washing machine.
If your appliance empties into a stand-pipe, ensure the drain hose is not pushed in by more than 4 inches.
Finally, check the “crease care” or “rinse hold” options are not selected, as using either of the options will hold the washing in the final rinse water on synthetic wash programmes.
If you need further assistance please call Indesit customer service on 0370 218 6615
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