Following the completion of the transaction between Whirlpool Corporation and Arçelik A.Ş, for the establishment of a new entity at European level (named Beko Europe), Whirlpool UK Appliances Limited has now changed its corporate entity name. For more information on this new legal name of the Data Controller, please check our updated Privacy notice
Tumble Dryer Repair Advice from The Indesit Experts.
These are the most frequently asked questions and how to solve your issue.
Explore furtherMy dial is not rotating
On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Indesit customer service on 0370 218 6615
Please select your warranty type below
Can I stack my Indesit tumble dryer onto my washing machine?
Indesit tumble dryers are designed to be fitted onto the top of some of our Indesit washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0344 822 5225 or visit our store.
Please select your warranty type below
How do I clean the fluff filter?
To clean your Indesit dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).
Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.
We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Hotpoint customer service on 0370 218 6615
Please select your warranty type below
How do I empty my water container?
Failure to empty the water container can result in your Indesit machine not heating (your clothes may still be wet at the end of the drying cycle).
To empty your water container, simply pull the container out towards you and remove it fully from the dryer.
Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.
For further advice we recommend checking your user manual – you can also download your user manual here.
If you need further assistance please call Indesit customer service on 0370 218 6615
Please select your warranty type below
F06 — Door lock fault
Issue: Tumble Dryer door cannot be opened or closed / when the door is closed the machine the programme will not start.
Advice: If your tumble dryer door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224
Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.
Please select your warranty type below
F12 — Electronic control fault
Issue: Tumble Dryer is not operating (turning on).
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Please select your warranty type below
F13 — Dryer temperature sensing fault (washer dryers only)
Issue: Washer dryer is not drying clothes.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Please select your warranty type below
F16 — Drum lock position sensor fault (top loading machines only)
Issue: Tumble Dryer drum is stopping in the wrong position or is not locked in the correct position.
Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224
Please select your warranty type below
Search for your Tumble Dryer manual using our search bar.
How can we help you?
How can we help?
Whether you need support with purchasing, using, or servicing you appliances, SignVideo and Indesit are here to help you.
This service pairs you with a dedicated SignVideo British Sign Language (BSL) interpreter alongside an Indesit customer care representative for live assistance via video call.
You can access the service 8am to 6pm Monday to Friday, 8:30am to 4:30pm Saturday, and 9:30am to 3:30pm on Sundays and bank holidays.
