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Cooker & Ovens: Safety Notice
Last updated: October 2013
Indesit company is aware number of gas cookers purchased during October and November 2013 and sold in the United Kingdom (UK), where a component may fail. This may lead a gas leak and in a very small number of cases a potential safety hazard. Our absolute priority is to locate and modify every gas cooker that is affected.
We have already located and repaired approximately 90% of the affected models and now need to locate the remaining very small number of products. If you own one of the cookers, with the model number and serial number range listed below.
How to find your model number
Model & serial numbers affected
| Model | Serial No. or between |
|---|---|
| CH60GC | 31002XXXX – 31016XXXX |
| HAG60 | |
| HUD61 | |
| HUG61 | |
| I6G52 | |
| I6G51 | |
| ID60G2 | |
| JLG61 | |
| ID60G2 | 30924XXXX |
|
What to do
To check if you own an affected product:
Check the model number and serial number of your Hotpoint Cooker. This can be found on a sticker on the inside of the TOP oven doors as outlined above.
If your product is affected please immediately call the dedicated Customer Service line: 0800 151 0905
We will immediately arrange to visit your home and make a free of charge repair.
While your are waiting for an engineer visit, do not use any part of the cooker. |
Customer Service Line:
0800 151 0905
Monday to Friday – 8am to 6.00pm
Saturday – 8.30am to 4.30pm
Sunday – 9.30am to 3.30pm |
|---|
How can we help you?
How can we help?
Whether you need support with purchasing, using, or servicing you appliances, SignVideo and Indesit are here to help you.
This service pairs you with a dedicated SignVideo British Sign Language (BSL) interpreter alongside an Indesit customer care representative for live assistance via video call.
You can access the service 8am to 6pm Monday to Friday, 8:30am to 4:30pm Saturday, and 9:30am to 3:30pm on Sundays and bank holidays.
